Yes, our phones are manned 24/7 by a Team Manager. All enquiries will be answered with concise and accurate information giving the purchaser confidence and reassurance as to whether we can meet the request requirements. Bookings can be made over the phone, email or via ‘contact us’.
Yes. All our policies and procedures are available on request. These documents show how each area of operation is managed.
Yes. All our staff and volunteers are happy to provide background information and previous employment history. This information is available on request.
We provide you with a travel log which outlines the behaviour of the young person during transport. Should an incident occur we will also provide you with an incident report. This report outlines significant events, accident reports and any safeguarding concerns
Where possible we will provide consistent staff members for visits, appointments or transitions (this is subject to availability and forward planning).